“Using the most advanced restaurant technologies in both the front and back of the kitchen, catering to our clientele is the most important job we have,” Taffer said in a company press release. “With this in mind, we chose the most innovative, safest and convenient option available to meet the high expectations of our take-away customers. The blended solution of the Carter-Hoffmann PUC food lockers and Perfect Company IoT meet our high standards, and those of our patrons.”

How it works

After orders are placed at tafferstavern.com, Waitbusters, the chain’s guest service partner, processes them. Perfect Company’s software then sends an SMS message to the customer with a QR code and contactless pickup instructions. Guests retrieve their orders by scanning the secure QR code delivered to their mobile devices once they arrive at the PUC.

Employees load the orders into one of eight lockers from inside the kitchen, and customers or third-party delivery partners retrieve them from the exterior of the building for a contactless process.

Carter-Hoffmann, a Middleby company, developed the PUC food lockers, while the Perfect Company IoT solution connects existing digital ordering, point-of-sale and guest messaging platforms seamlessly with the customizable, modular, customer-facing PUC. The integrated cabinets provide a touchless consumer pickup experience that modernizes and streamlines off-premise business operations, according to the release.

“Being in Taffer’s Tavern truly validates the effectiveness of the PUC food lockers for carry out meals,” David Abi, group president of Carter-Hoffmann, Doyon and NU-VU Foodservice Systems, said in the release. “Both customers and employees will benefit from using the PUC, as our award-winning warming system will hold food at the high quality expected by Jon Taffer’s customers while providing a safe and efficient pickup experience for both guests and employees.”

Taffer’s based in Alpharetta, Georgia, has partnered with Fransmart and is seeking experienced franchisees to bring the concept to the 50 largest media markets throughout North America.

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